FAQ: Jouw kennisgids voor efficiënte reinigingsroutines in de Packaging & Print industrie

Cleaning detergents

Which cleaning agent do you recommend?
We’ve created helpful flowcharts to help you select the right cleaning agent for water-based inks, solvent-based inks, or UV-based inks. Are you looking for more information and/or would you like to order one or more products? Please contact Please contact our Customer Service department. They can also refer you to one of our agents within our global network. Download the flowcharts here: Free download – Flow charts for cleaning detergents
Does Clean Solutions Group have a biodegradable cleaning range for anilox rolls and parts?

All raw materials used by Clean Solutions Group in its products are biodegradable. 

How do you dilute water-based cleaning agents?

There are several ways to easily dilute the cleaning product at your location before use: 

  • Dosatron -> ready-to-use filling in buckets
  • Autodose system -> automatic dosing system linked to each printing unit of a printing machine
  • Central dosing installation -> tapping point available at each printing machine transported from 1 location (ready-to-use)
What product can be used instead of the Buster RC?

The Anilox Power Boost is a good alternative option. For more information, please contact our Customer Service department. 

Can Anilox After Care be used after long-term calcium build-up?

In this situation, the amount of calcium is too high. We always recommend using the Anilox After Care to be used after every thorough cleaning, or even once a week (at the end of the week) to prevent calcium clogging and spots on the anilox roller. 

Do you sell baking soda (sodium bicarbonate) that is needed for the BioJet InPress and BioJet Cabinet cleaning machines?

Yes, we sell it under the name Armex.
Would you like to know more about this product or order it directly? Please contact our Customer Service department. They will be happy to help you.

Cleaning machines

Is it safe for anilox rolls and other parts to use a cleaning machine every day?

Is it safe to use a cleaning machine every day?
Yes, it is safe. However, we do recommend following a balanced cleaning routine. With a combination of daily and periodic cleaning products, you don't need to deep clean every day. If you follow the balanced cleaning routine, this intensive cleaning can be postponed for a longer period of time.

What types of cleaning machines are recommended by Clean Solutions Group?
  • DeepWave
  • Heating bucket
  • OptiClean
  • BioJet Inpress
  • BioJet Cabinet

More information can be found here.

What cleaning agents can be used in the DeepWave?

The DeepWave has a specific cleaner called DeepWave Cleaner. Do you use very specific ink recipes that are quite difficult to dissolve? We will adjust the DeepWave Cleaner recipe to improve cleaning effectiveness.

How does the roll of the DeepWave rotate on the machine?

The DeepWave can be used both Inline, and Offline.

  • Inline: Standard speed rotation of the pressure unit. The spread of the DeepWave's head can be adjusted manually.
  • Offline: The rotation speed can be adjusted manually, as it depends on the size and diameter of the grid roll.
Can the DeepWave be used for the corrugated industry?

Yes, Deepwave can be used, but it depends on the printing machine. For more information, please contact our customer service department.

Our customer specifically wants equipment that they can use in the machines. Is the DeepWave suitable for that?

Especially for BOBST machines, this can be used because it requires limited space. It gives you some insight into how it is displayed in the machine.

Are cleaning fluids required in the BioJet InPress?

No, no cleaning fluids are required. This machine requires powder for cleaning the Anilox rolls.
The powder can be introduced into the cells and cleans the cells from the inside. We recommend up to 240 lines for the corrugated industry.

Can you clean multiple rollers simultaneously in one cycle with the OptiClean?

Yes, that is possible. The number of rolls you can clean in one cycle depends on the size of the rolls and the size of the machine. Do you have small rolls? Then you can probably put 3 or 4 rolls in the machine per cleaning cycle. Don't have a cleaning machine yet, or do your current rolls not fit in the machine? Clean Solutions Group can supply a customized machine based on your requirements and the size of your rolls.

What type of rubber is used on the blue rollers in the OptiClean?

This rubber has been specially developed for chemical resistance and has a carefully selected hardness. This ensures that the cleaning fluid is effectively rubbed into the cells, resulting in maximum cleaning performance.

Does the anilox roller stay wet after a high-pressure cleaning cycle with the OptiClean?

No, there is also a drying cycle built in. It includes a built-in fan that starts immediately after the high-pressure cycle.

Which cleaning agent do you recommend for cleaning with a Heating Bucket?

The Anilox Periodic Special. This can be used for periodic cleaning. This can be used once a week or once every two weeks.

How long does a cleaning cycle with a Heat Tank take?

About an hour.

Safety

Are your products safe to use in the food industry?

Our cleaning products can be used safely in the food industry. Would you like more information about this? Send us a message and let us know which products you would like more information about. 

Cleansing routine

How does Clean Solutions Group help me optimize my cleaning routine?

Every situation is unique. Our experts are happy to work with you and offer a solution that suits your specific needs. Simply make an appointment with one of our representatives and discover how we can make your cleaning process more efficient and effective.

What does Clean Solutions Group mean by a total cleaning concept? And what are the benefits for me?

Our total concept is a customized cleaning routine that you can easily carry out yourself. We combine efficient daily and periodic cleaning, tailored to your specific situation. The result? Less downtime, more time savings, and lower costs. This allows you to get the most out of your cleaning process.

When is an anilox roller maintenance necessary?

Maintenance on an anilox roll is necessary as soon as there are printing problems. This can be prevented by performing regular volume measurement on an anilox roll to monitor volume capacity. If the measured volume falls below the established lower limit, deep cleaning of the anilox roll is required. This prevents acute printing problems and ensures printing quality. Correct application of the daily cleaner is therefore essential to delay deep cleaning.

Customer Service

Where can I submit a complaint or suggestion?

Your feedback is very valuable to us. It helps us to continuously improve and better meet your needs.
Would you like to report a complaint or share a suggestion? Please contact our Customer Service:

📞 Call:   +31 (0)162 576 222
📧 Email: customerservice@cleansolutionsgroup.eu 

We greatly appreciate you taking the time to share your experience with us.

Transport

Which carriers does Clean Solutions Group work with?

Clean Solutions Group uses a number of preferred suppliers for shipments depending on destination and order size:

  • BeNeLux: DGL
  • EU: Mainfreight
  • Smaller shipments (no DG): FedEx
  • Overseas shipments: TotalCare
How does Clean Solutions Group calculate transport costs?

Shipping costs depend on two factors: the weight of the shipment and the postal code of the delivery address. These rates are set by the carrier.

For Flexoclean products, we add supplementary transport insurance as standard. The cost of this is 3% of the total shipment.

Would you like more information about shipping costs? Please contact our customer service department.

Production

Where are Clean Solutions Group's products manufactured?

We manufacture Clean Solutions Group cleaning products at our own production facility in Heijningen, the Netherlands. We manufacture the hardware at our production facility in Eersel.

Ordering and Delivery

How can I check the status of my order?

Our Customer Service colleagues have all relevant and most recent information about your order. If you have any questions about your order and delivery, please contact them at: customerservice@cleansolutionsgroup.eu

What ordering options are available?
The easiest way to place your order is by sending an email to our customer service department. This allows us to link your message directly to the order as additional information and reference.
Of course, you can also reach us by phone at +31 (0)162 576 222.
What delivery times does CSG maintain?

We ship products that are in stock within 5 business days. For products that are not in stock, we have a minimum shipping time of 7 business days.

However, the form and content of the order may affect shipping and delivery times. If you have any further questions, please contact our customer service department.

How long will it take before I receive my products?
Delivery times depend on the destination. For shipments within the Benelux, once the carrier has picked up the package, it is usually delivered within one business day.

Stock

How long can I keep my cleaning products in stock?

Our cleaning products are guaranteed to retain their quality for one year after delivery. After this period, we can no longer guarantee product performance.

For specific information about shelf life, storage conditions, and optimal storage conditions, please refer to the TDS (Technical Data Sheet) for the product in question. It contains a clear overview of all guidelines.
For more information, please contact our customer service department. 

Anilox cleaning

What is the best way to clean UV inks in mechanical machines for Anilox rolls and parts?

We have created flowcharts to help you select the right cleaning agent for water-based inks, solvent-based inks, or UV-based inks.

Download the flowcharts here:

Free download – Flow charts for cleaning detergents

Are you looking for more information and/or would you like to order one or more products?

Please contact our Customer Service department. They can also refer you to one of our agents within our global network.

How important is the sponge when cleaning anilox rolls?

Our sponge is very important. It is used for rubbing in the cleaning solution, but also for absorbing the dissolved ink, thus providing double functionality.

Can brushes replace the sponge?

For cleaning with a liquid, we do not recommend the use of brushes. If you were to clean with a gel, this would not be a problem (high viscosity cleaner).

Parts and plates cleaning

What product can we use for cleaning machine parts contaminated with solvent-based PU inks in a parts washer?

We recommend our FC9122; it is ready to use, but make sure it is not used on rubber parts. Also, the valves in the cleaner should be made of Teflon or Viton material.

What is best to use for cleaning sheets in the corrugated industry?

Our HQ Power SP is very effective in this case.

But beware! If a lot of silver/gold ink is used, we recommend a dilution of 1:5 instead of 1:10 for best results.

Types of contamination and what to use

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Is your question not among them?

Our experts are here for you with professional advice on the best cleaning solution for your specific situation. 

Achieve your optimal cleansing routine
through the combination of chemistry and machinery For daily, periodic and deep cleaning

Daily cleaning

Make cleaning an essential part of the daily routine and keep anilox rolls in the best condition, for the longest possible time. 

Heating Bucket for periodic Cleaning anilox rolls

Periodic cleaning

Your rollers in the best possible condition, for the longest possible time by combining daily and periodic cleaning with the Heating Bucket.

Cleaning machines for Deep cleaning

Our specially developed machines for deep cleaning ensure perfect results from your printers. Both inline and offline solutions.

Want to know more about our cleaning solutions in your industry?

flexible packaging

Corrugated cardboard

Off- and In-Press cleaning, daily & periodic cleaning, manual and automatic, cleaning machines

Cleaning of flexible production sites

Flexibles

Daily cleaning, periodic cleaning, manual and automatic, cleaning machines

Cleaning of label production sites

Labels

Daily cleaning, periodic cleaning, manual and automatic, cleaning machines

Ironclad combination